At Horizon® Naturals we are committed to protecting the privacy of our customers. We do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors to horizonnutra.com. Feel free to e-mail us at postmaster@horizonnutra.com with any questions you might have.

What Information We Collect
In order to process your order efficiently, we collect the following data ("Personal Information") when you place an order with us: name, billing address, shipping address, e-mail address, phone number, and credit card number. This information is used solely by Horizon® Naturals and is stored in a secure environment. Under certain circumstances we do also collect the user's IP address, but only when we suspect that credit card fraud may have occurred. We also periodically conduct surveys of visitors to our website. This helps us better understand what our customers would like to see from us. We use this information for internal marketing research purposes only. We may contact a visitor who responded to a survey for more information, but only if that visitor has told us that they don't mind being contacted.

When you submit a question to customer service, we need your e-mail address to respond, and you also may provide us with various information to allow us to answer your question.

Use of Information that You Provide
At Horizon® Naturals we collect personal information only for the purposes of fulfilling orders, providing a high level of customer service, gaining knowledge internally regarding what our customers want and mailing circulars and special offers from Horizon® Naturals. We do not give or sell Personal Information to any other party, except to those of our employees and agents who we rely on to handle this information on our behalf in accordance with the above purposes. If at any time you do not want to receive offers and/or circulars from us, you can always remove yourself from our mailing list by sending an e-mail to postmaster@horizonnutra.com, indicating "NO SNAIL MAIL" in the subject line along with your name, address and zip code.

Opt-out E-mail policy
We ask that you tell us when you do not wish to receive periodic e-mails from us. We will only send e-mail for customer service purposes and to those visitors who have indicated that they wish to receive other types of e-mail from us. If at any time you wish to stop receiving e-mail from us at any time, you can always remove your name from our mailing list by sending an e-mail to postmaster@horizonnutra.com stating that you wish to unsubscribe and indicating in the subject line of the e-mail "NO E-MAIL".

Security of the Information You Provide
Among our top priorities is keeping your Personal Information secure. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon on that should appear at the bottom of your internet browser's window (depending on what browser you use). These icons will appear when you are placing an order on our Web site. In addition, you will see our site address change slightly, from "http:" to "https:", indicating a secure server connection is being used.

Additionally, access to your Personal Information is provided only to our employees and agents who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service. The computers that store your Personal Information are located in a separate facility which employs the latest in firewall and security technology.

If you prefer not to disclose your credit card information online, you can always place your order by visiting one of our retailers.

What are Cookies and Do We Use Them?
A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At horizonnutra.com, we use session cookies only.

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at horizonnutra.com. For example, the Session_ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session_ID cookie, you can't add merchandise to your bag and carry it to checkout.

We also use cookies to look at how groups-rather than individuals-use our web site. In our physical stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings and merchandise placement you see at horizonnutra.com.

Your Acceptance of these Terms
By using our Web site, you agree to accept the Horizon® Naturals privacy policy. Make sure you read this policy carefully, because if you do choose to use our Web site, you automatically agree to this policy. If you do not agree to this policy, please do not use our Web site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of our Web site following the posting of changes to these terms will mean you accept those changes.